Terms & Conditions

ITTLE EMBERS - MAIN ACADEMY - PHOENIX PRO - PHOENIX CLUBS - SCHOOLS PROGRAMMES

By joining the Phoenix Academy of Film and Theatre arts students, carers and institutions are committed to attend academy/sessions to the best of their ability for the designated term. Absences are non-refundable and may go against a students chances for casting opportunities and further responsibility within the enrolled programme if attendance is not to a satisfactory standard.

Members are expected to be respectful of fellow students, staff and parents who attend academy.

We have a zero tolerance for bullying and discrimination and as such any cases of which will be taken very seriously. We have a strict three strike policy and repeat offenders will be asked to leave academy without return.

Under no circumstance should academy props or property be taken by students unless permission is given.

Phoenix Academy Principals

Here at The Phoenix Academy Shrewsbury we pride ourselves on our safe and inclusive environment for students, staff and parents/guardians.

Our core academy principals stand as being:

RESPECTFUL - SAFE - READY - GRATEFUL

These principals apply within our academy programmes as well as our schools & clubs programmes.

We firmly believe that we have a duty to our students to provide an environment that gives them the opportunity to express themselves within their individual freedoms whilst being respectful of others.

This does mean that on occasion conversations/topics arise that may cause triggering responses.

As staff we believe it is our duty as role models to set an example to others by being respectful and conscientious whilst setting firm boundaries. Listening and receiving information which can sometimes be triggering is part of our job. We then deal with information appropriately within our safeguarding policy guidelines.

Whilst at academy students have a right to confidentiality however should an occasion rise whereby we feel a parent/guardian should be informed we will do so as per our safeguarding procedures.

Uniform

Whilst uniform is not mandatory it is advisable that students wear suitable clothing to dance in. Shorts should be no more than two inches above the knee (No hot pants please) and crop tops are not permitted.

Fees & invoices

Fees & invoices are payable upon invoice given the chosen invoice timeframe.

Failure to pay fees on time will result in recovery action being taken.

Cancellation policy

The Phoenix Academy -

We appreciate it if students attend for a minimum of one term after sign up. This is due to the fact that our subject leaders require continuity of students for casting and project planning. With this in mind we require a paid four week notice period to ensure that fellow students and subject leaders can compensate should a student wish to leave mid term.

Phoenix Club & Schools Programme -

Schools and institutions are bound by our ‘Schools Policy Agreement’ which can be found on the booking form on our website.

Refunds

We do not offer refunds for sessions missed.

In unfortunate circumstances if a half termly or termly membership requires severance mid-term a refund appeal can be submitted and considered factoring in our four week notice period.

Refunds will not be considered after four weeks of none-attendance and no effort to communicate has been made.

GDPR and data handling

Here at The Phoenix Academy we follow strict government guidance when it comes to our data handling and processing. This is why your information is stored safely, securely and won't be shared with third parties.

For more on our GDPR policy check out our website:

https://www.phoenixacademyarts.co.uk/gdpr

COVID19 and student safety

We are taking the COVID19 crisis very seriously and as such we are keeping up to date with the latest government guidance, suggestions made by the WHO and also updating our policies regularly as we see fit - safety is our first and foremost concern when it comes to academy operations.

FOr more on our COVID19 policy and processes please check out our website:

https://www.phoenixacademyarts.co.uk/covid-policy